Q: Does insurance cover these products?
A: Medicare & other insurance companies don't cover these products.
Q: What are your hours of operation so that I may speak to someone over the phone regarding your products?
A: Customer Service Representatives are available five days a week. Please call 1-877-613-6246 between the hours of 9:00 a.m. and 6:00 p.m. (EST).
Q: What is your return/exchange policy?
A: To ensure that you order the correct size and are able to enjoy your Ostomysecrets apparel as soon as it arrives, we always recommend that you follow our sizing charts and measuring guides before placing an order. If you have any questions on sizing, please contact the Ostomysecrets team, one of our sales consultants would be more than happy to help you. Contact us at 1-877-613-6246
Returns & Exchanges Policy:
At Ostomysecrets, we hope you love what you ordered. But in case you don't, here is our returns and exchange policy.
All items must be returned to us within 30 days* of our shipping date in their original, new condition, with all tags attached, in their undamaged packaging, and packaged to protect their shape. By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on next to skin. Please try these items on over your own underwear. We reserve the right to refuse returns or items that may not meet hygiene and health regulations.
Q: What is the cost of shipping?
A: All orders are packaged and shipped within the business hours of Monday – Friday, 9.00 AM – 5.00 PM ET.
Orders are shipped via the United States Postal Service or UPS (United Parcel Service). UPS shipments cannot go to PO Boxes. Shipping is limited to the United States and Puerto Rico. Shipping options and costs are below:
• Standard Ground Shipping - $6.00 flat rate
• Expedited shipping is available on orders placed before 2.00 PM ET. Several options are available at checkout and range in price from $11.40 - $22.50.
You will receive an email confirmation when your order has been shipped. If you have any questions on the status of your order, please call us at 1-877-613-6246 or email us at firstname.lastname@example.org